All redemptions of City Bites are final and irrevocable - this means that if a transaction that involves the redemption of City Bites is canceled, you will not be able to get the redeemed City Bites back to your account. Therefore, if, for example, you want to return purchased goods and get a refund from the redeeming business, then the terms of the cancellation of the purchase and any refund will be as agreed directly between you and the business. The City of Youngstown will not be responsible for crediting or debiting your account or the businesses with City Bites or the business’ accounts in connection with such a cancellation.
The only exception to this is if the redemption transaction should be canceled because of a technical error (for example - you paid the wrong amount), and you notified customer support at contact.yo@colu.com about this error within 2 business days from the mistaken redemption transaction.